Resource Center

FAQs


Q1 Contact Information

Q1 How can I contact Blitzrock?
A1 After-Sales Support: service@blitzrockofficial.com
Wholesale Support: service@blitzrockofficial.com

Q2 About Shipping

Q2.1 Why hasn't my order been shipped yet?
A2.1 After you place an order, we will process the order within 24 hours during the business days. If the order is not processed for a long time, please contact us at service@blitzrockofficial.com for any additional shipping questions.

Q2.2 In which countries/regions can I purchase?
A2.2 You can currently order Blitzrock products in the United States.

Q3 About Order

Q3.1 Can I cancel or make changes to an order?
A3.1 Please contact Customer Support at service@blitzrockofficial.com.

Q3.2 How to change shipping address?
A3.2 If you placed you order with a wrong address, please contact us to help you to change as soon as possible. Please kindly note that you can only change the address before your purchase is shipped.

Q3.3 I ordered more than one item. Will they all be delivered at the same time?
A3.3 We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped,you will receive a shipment notification email.

Q3.4 What do I do if my order arrives damaged?
A3.4 Please contact Customer Support at service@blitzrockofficial.com. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and/or damaged item(s).

Q3.5  What do I do if I did not receive my order?
A3.5 In the event, you did not receive your order or if the tracking information states 'DELIVERED' and you have not received the order, please contact Customer Support at service@blitzrockofficial.com.

Contact BlitzRock

Email:
service@blitzrockofficial.com
Email Reply Time: 9am to 6pm, From Monday to Friday(GMT+8).
We look forward to responding to your inquiry within 48 hours of the business day.

Telephone:
+852 81979071
Telephone Reply Time: 8pm to 5am, From Monday to Friday(GMT+8).
 

Business Information

Company in Hong Kong: SUI CHENG LIMITED
Address: Room 38, 11/F, Meeco Industrial Building, 53-55 Au Pui Wan Street, Fotan, Shatin, N.T., Hong Kong
Please note that this is NOT a return address.